Support Engineer I
SAPBangalore, India
Enterprise application support, from browser-level debugging to network diagnostics.
- Resolve technical support incidents involving application errors, system issues, browser compatibility, HTML/CSS/JavaScript troubleshooting and user access problems.
- Troubleshoot web applications with browser Developer Tools, application logs, HTTP requests, the JavaScript console, HTML/CSS inspection and network diagnostics.
- Support 100+ users with application configuration, account access, connectivity and technical issues, keeping first-contact resolution high and meeting support SLAs.
- Diagnose LAN/WAN connectivity issues, including IP conflicts, DNS/DHCP failures, routing, Wi-Fi, VPN and network configuration, using ping, tracert/traceroute, ipconfig and nslookup.
- Application support
- Browser DevTools
- HTTP & logs
- Support SLAs
- DNS/DHCP
- VPN